Frequently Asked Questions
Our customer support is available Monday to Friday
Average answer time: 24h
Average answer time: 24h
Can you customize specialty paper?
Yes, we can customize specialty paper based on color, gsm, and size according to customer requirements.
What is your minimum order quantity?
The minimum order quantity for custom products is 10 tons, and for regular products, it is 1 ton.
Do you provide samples? Are they free?
We provide free A4 size samples, but the shipping cost needs to be borne by the customer.
What is your delivery time?
The delivery time for regular products is 7 days, and for custom products, it is 30 days.
What payment methods do you accept?
We accept telegraphic transfers (T/T) and VISA.
How do you package your products?
We provide secure and professional kraft paper packaging to ensure the products are not damaged during transportation. The packaging can be adjusted according to customer requirements.
What shipping methods do you offer?
We offer various shipping methods including sea freight, air freight, and land transport, depending on customer needs and destination.
Do you have environmental certifications?
Yes, we have FSC certification to ensure our products meet international environmental standards.